Support Area

Our clients are provided with an advanced support system within their control panels. We have included everything from setting up your email on your iPhone to adding additional services to your hosting and broadband services.

Use the navigation above to navigate to our most frequently requested support issues.

Frequently Asked Questions:

Q: Why is there a £50 setup fee with your broadband?
A: This fee is there so that we can provide a no contact service to you from day 1.

Q: If I was to say I would stay with you for 24 months on broadband would you offer a no setup fee?
A: Our services are setup on our system to be for 1 month only, as such it is a fee we have to pay out to BT in order to have Broadband provisioned on your line. Therefore we wouldn’t be able to offer this service.

Q: On ordering how quickly will my hosting be activated?
A: As soon as we have clarified your order and payment has been made your hosting account will be activated normally within 1 hour of office hours.

Q: Does your servers provide FFMPEG?
A:  Our shared servers don’t provide this services, however we can setup a dedicated server for you. Contact us for further information.

Q: I wish to order both hosting and broadband from you, do I have 2 control panels for this?
A: No. Our clients area has been setup to allow for expansion and all our services can be controlled from one central location.

Q: How long does it take for my broadband to be activated on my line?
A: Normal times for this can be between 5 – 14 working days, we will notify you about this on ordering. We aim to provide an accurate date of activation.

Q: I am worried that should I order I will be tied into a lengthy contract, what are your contract terms?
A: We don’t have a contract length, unless you are a web design client, this is a 12 month contract with auto-renewal. We will contact you when your contract is due for renewal and ask if you wish to continue. All broadband and hosting services are on a 1 month contract period.

If you can’t find the required information or the self help section does not cover your enquiry, then please feel free to contact us and a member of staff will be happy to sort your issue for you.